First, If you are Premium and you are asked to pay again, please check this article and follow the steps: Why am I being asked to pay again when I'm already Premium?
Enabling Premium features
To enable Premium features, you need to sign in to your Premium account from the Hotspot Shield app. If you're not signed in, you will see "basic" near the bottom of the virtual locations as well as a daily limit.
NOT SIGNED IN
Signing in to Hotspot Shield
To sign in to your Premium account:
- At the top-left corner, click on the person icon to open the sign-in menu.
- Click Sign In.
- Enter your username and password (they are case-sensitive). Then click Sign In.
- Once you signed in successfully the application will look like this. You will no longer see basic at the virtual location list.