Why am I still getting ads/bandwidth limit when I paid for Premium?

If you purchased a Premium subscription and still see ads or have a bandwidth limit, then:

  • Your payment might not have linked properly
  • You might not be signed in to your Premium account on your device

If your payment was not properly linked, please contact our Support Team by filling out this form. To link your device, please check this article which lists which devices can be linked to a Premium subscription.

To add a new device, you need to remove a device from your Premium account. Learn how to remove a device from your account.