Windows Hotspot Shield
Getting Started
- How do I sign in to Hotspot Shield on Windows?
- How do I download and install Hotspot Shield for Windows?
- How do I uninstall Hotspot Shield on Windows?
- What is a Virtual Location?
- What Virtual Location should I choose?
- How do I connect to Hotspot Shield?
Connection
- Why can’t I browse the Internet when I have Hotspot Shield VPN connected?
- Why can't I connect from my country?
- Why can't I connect to a Virtual Location on Windows?
- Why is Hotspot Shield VPN not working on my school WiFi?
- Why can't I connect to Hotspot Shield VPN at work?
- How do I fix the error "Failed to initialize VPN Network Adapter" on my Windows device?
Access a Site or Stream Video
- I am not able to access any websites with the VPN enabled on Windows. What can I do?
- Why can't I watch Netflix on my Windows?
- Why can't I watch Amazon Prime Video on Windows?
- Why can't I watch BBC iPlayer on Windows?
- Why can’t I watch iTV Player on my Windows?
- Why can’t I watch HBO Max on Windows?
Speed
Account and Billing
- How do I change my password?
- How do I add a device to my paid account?
- How do I remove a device from my Premium Windows account?
- How do I cancel my subscription for Windows?
- How do I cancel my subscription that was purchased through my Microsoft Store account and how do I get a refund from Microsoft?
- It says my username or password is incorrect, or error message “Invalid email.” What can I do to fix this on my Windows device?
Security and Privacy
- Is my VPN connection secure and private?
- Can my ISP spy on me?
- What is Aura's Privacy Policy?
- Does Hotspot Shield generate DNS Leaks?
- How to turn off Location Services on Windows 10?
- Can I choose an IP address?