Windows Hotspot Shield

Payments/Subscription

• Turn off payment auto-renewal/Cancel subscription (Windows)
• Request refund
• Paid account asks to pay again
• Other issue

Can't connect

• I can't connect (Windows)
• Troubleshooting connection on Windows
• Can't connect to virtual location
• System error: Something went wrong
• No Internet access even though VPN is on - Part 1
• No Internet access even though VPN is on - Part 2

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Can't access web/app

• Can't access news website
• Access from browser help
• Can't access Pandora
• Can't access iTV player
• Other issue

Account/Devices

• How To Change Your Password
• Add device to my paid account
• Remove device from my paid account
• Can't link device to account
• "System error" upon signing in
• "Invalid email address"

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How Hotspot Shield Works

• What is Hotspot Shield VPN?
• How to use Hotspot Shield
• Can I choose an IP address?
• Hotspot Shield IP addresses
• Hotspot Shield Premium
• Hotspot Shield free

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General "how to"

• Connecting Hotspot Shield
• Disconnecting Hotspot Shield
• Change server location
• Advanced settings
• Quit Hotspot Shield
• Other inquires