Android

Payments & Subscription

• Purchasing a Premium subscription
• Redeeming codes purchased from partners
• Updating payment information
• Automatic renewal of Premium subscriptions
• Cancel subscription (Google Play or Credit card)

Can't connect

• I can't connect on Android
• "VPN permissions weren't granted"
• You are connected to a network which requires authorization error
• VPN speed reduction on Android
• Unsupported Network (IPv6)

Can't access web/app

• Unblock/Access Netflix
• Can’t Access web/App

Installation

• Reinstall Hotspot Shield
• Installing Hotspot Shield for Android
• Signing in to Hotspot Shield
• Connecting Hotspot Shield
• Disconnecting Hotspot Shield
• Uninstalling Hotspot Shield

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Account/Devices

• Changing or resetting your password
• Your Hotspot Shield Dashboard
• Removing devices from your Premium account
• Viewing your account history

How Hotspot Shield Works

• What is Hotspot Shield?
• Why does a webpage from Hotspot Shield keep popping up?
• Free trial
• How to use Hotspot Shield
• What is a VPN?
• I'm Premium but I see ads

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