Why am I unable to access Netflix on my Android device?

To access Netflix we have some steps to help troubleshoot this issue for you, but before doing so we want to make sure you can verify the following information:

  • You are logged into a Premium Hotspot Shield account, and you have an active Netflix subscription. 
  • Verify that your IP address when connected to Hotspot Shield is the proper country you had selected on the application. You can locate your IP address here.
  • Your internet connection is fast enough to stream video. (Netflix requires a 3 Mbps connection for one standard-quality stream and 5 Mbps for one high-definition stream.)
  • You have the latest version of the app (some older versions will have trouble connecting to our new servers.)
  • Turn off location services following the steps here.

Please also note that these steps include clearing your cache. Browsers may sometimes mismanage the amount of cache stored. This can slow down your browsing, websites may load slower or appear as they are not supposed to. Also, a cache may also contain private data, so it's better to store less of it. This also includes any app data for your mobile devices. 

Android steps:

  1. Close Hotspot Shield and Netflix apps completely. 
    • Android devices using the Netflix app please follow these steps to restart the app. 
  2. After closing both apps, please proceed to clear your cache app data, please keep in mind that you will have sign back into your Netflix app after this process. 
    • For Android to clear your app data please follow this guide
  3. Turn Hotspot Shield back on and connect to the desired virtual location. Sign into Netflix and start viewing. 
  4. If steps 1-3 did not work please try disconnecting Hotspot Shield, clear your apps data again, and reconnect to Hotspot Shield but this time select a city or another Virtual location. 
    • Ex. If you are trying to access the US Netflix please connect to a US city and retest.