Which platform would you like to get started on?
How can we help?
Getting started
Payments & Subscriptions
Purchase and activate Premium subscription
Issues with Premium subscriptions
Manage your subscription
- How do I contact the Aura Identity protection support team?
- What is happening to WiFi Wizard?
- Information on Hotspot Shield being part of Aura
- How do I update my credit card payment information?
- How does automatic renewal of Premium subscriptions work?
- What are the difference's between being Hotspot Shield Basic or Premium?
Request a refund
Manage Account & Devices
Manage your account and password
Add or remove devices on your account
Troubleshoot issues
Internet speed issues
Connection issues
- Why does Google services say I'm in another country if I'm connected to the US Virtual Location?
- How do I disable another VPN on my mobile device?
- How do I troubleshoot Hotspot Shield connection issues on Mac?
- How do I troubleshoot Hotspot Shield connection issues on iOS?
- Why can't I connect to this public WiFi network?
Apps and Websites
- I am unable to access a certain site or app while connected to Hotspot Shield. Is there anything I can do to fix this?
- Why can't I access hotspotshield.com or gohotspotshield.com?
- I am having difficulties access a certain application on my mobile device while using Hotspot Shield. Is there anything I can do to fix this?
- Are there troubleshooting checklists for websites & apps connection issues?
- Why can't I watch the news?
- Why can't I access an app on my phone?