Upsell packages not available to purchase on user's dashboard

If a user states they do not see the option to purchase a device/speed package on thier account after paying then we need to determine what method of payment was used for the initial subscription charge.

This can be found in Admin under the Transactions list column. Depending on the method of payment we will have to advise the user accordingly. For user's who are requesting to purchase the extra packages, verify that thier initial purchase was through STRIPE. Any user who has purchased premium under Vindicia, Braintree, Applestore, Google play, Payment Wall, and Digital River will NOT be eligible for the offer. Meaning they will not see this option on thier dashboard.

Example user below paid with Braintree, asked for the packages, however, the option will not be seen on thier dashboard due to thier method of payment. Apologize for the inconvenience to the customer and in a solemn way explain they will not have that option available to them.