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Connection issues

Connection issues

How do I troubleshoot Hotspot Shield connection issues on iOS?

Published · updated

Before troubleshooting any connection issue, please make sure the following is true:

  • Hotspot Shield is updated via the App Store.

  • Your device is not jailbroken.

  • Another app isn’t interfering with your internet settings, such as another VPN.

*Important: Please let us know if you’re located in any of the following countries: Pakistan, Iran, Oman, Qatar, China, UAE, Saudi Arabia*

If the above is true and you still can’t connect, please try the solutions below in order. If a solution doesn't fix the issue, try the next solution. Please reboot your device before trying the steps below.

Solution 1: Restart Hotspot Shield VPN.

  1. Open Hotspot Shield and tap connect off and on.

  2. Wait for Hotspot Shield to connect, it might take a few moments.

Solution 2: Change Protocols.

  1. Tap the “Protocol” option in the bottom-right corner of the app.

  2. Then, switch to a different protocol such as WireGuard, IPsec or Hydra.

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Solution 2: Change Virtual Locations.

  1. Tap the bottom-left corner of the app (“Virtual Location”).

  2. Then, select a different virtual location from the list of available countries and cities.

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Solution 3: Turn Airplane Mode on and off.

  1. Go to your device's settings.

  2. Turn Airplane Mode ON and OFF.

  3. Open Hotspot Shield, and connect OFF and ON.

Solution 4: Reinstall Configuration

  1. Reinstall the VPN Profile.

  2. Turn Hotspot Shield on and wait for it to connect.

If none of the solutions above fix the issue, please contact us tapping the chat bubble.