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iOS

Getting Started

  • What do all these settings mean on iOS?
  • Can I choose an IP address?
  • What are the current Virtual locations on my iOS device?
  • What is Hotspot Shield VPN?
  • How do I change my virtual location on iOS?
  • iOS: What is the difference between being a Basic member and a Premium subscription?
See all 13 articles

Can't Connect on iOS

  • Why can't I disconnect Hotspot Shield VPN on my iOS device from the iPhone settings?
  • Why does the VPN icon disappear on my iOS device?
  • Why can't I connect to WIFI on iOS?
  • Why can't I connect on iOS?
  • Why am I getting "System Error?"
  • Why can't I connect to the Internet when VPN is on?
See all 10 articles

Can't access web/app

  • I am trying to watch BBC iPlayer on my iOS device but I am unable to stream it. Is there anything I can do to fix this?
  • Why am I unable to access content from another app or from a website?
  • Why can't I access Netflix on iOS?
  • Why can't I access Hulu on iOS?
  • Why can't I access iTV player on iOS?
  • How do I stream video with Hotspot Shield on iOS?
See all 7 articles

Account/Devices

  • How do I reinstall my profile on iOS?
  • How do I reset my password on my iOS device?
  • How do I get the Premium features enabled on my iOS device?
  • Why am I not getting the Premium features on my iOS device?
  • How do I unlink a device from my Premium account?
  • Why can't I link an iOS device to my Premium account?
See all 9 articles
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