Why am I getting "Service temporary unavailable"?

This error message usually displays due to changes in some factors such as a server, country, or internet connection.

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network

  • Verify if this happening with one Virtual location or if you are experincing this on multiple Virtual locations.
  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.

  • You are running iOS 12 or above

  • You have the latest version of the app (some older versions will have trouble connecting to our new servers)
  1. Turn Hotspot Shield ON

  2. Switch Airplane Mode ON and OFF

  3. Turn Hotspot Shield OFF, wait few seconds then turn it back ON

  4. Reinstall Hotspot Shield Profile

    • In the Hotspot Shield app, tap Settings > Re-install Profile

    • Follow the on-screen instructions to install a new profile

    • In the app, turn Hotspot Shield ON

  5. Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi)