This error message usually displays due to changes in some factors such as a server, country, or internet connection.
Before troubleshooting, please make sure:
-
You are connected to the internet via Wi-Fi or mobile data network
- Verify if this happening with one Virtual location or if you are experincing this on multiple Virtual locations.
-
To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
-
You are running iOS 12 or above
- You have the latest version of the app (some older versions will have trouble connecting to our new servers)
-
Turn Hotspot Shield ON
-
Switch Airplane Mode ON and OFF
-
Turn Hotspot Shield OFF, wait few seconds then turn it back ON
-
Reinstall Hotspot Shield Profile
-
In the Hotspot Shield app, tap Settings > Re-install Profile
-
Follow the on-screen instructions to install a new profile
-
In the app, turn Hotspot Shield ON
-
Connect to a different network (for example, if you were connected to WiFi, try connecting to your mobile data network or another WiFi)