Why can't I connect to the Internet when VPN is on?

Issue: I can't connect to the internet after I turn on Hotspot Shield on my iPad, iPhone, or iOS device.

Before troubleshooting, please make sure:

  • You are connected to the internet via WiFi or mobile data network
  • Your device is not jailbroken
  • You have no other VPN connected. Please go to your iPhone Settings > General > VPN and delete any other VPN profiles by selecting the "i" button next to the VPN. This includes VPNs under a Personal VPN. These profiles can be reinstalled when you start the VPN. 
  • To isolate the cause, please try to connect on WiFi and Cellular
  • You are running iOS 12 or above
  • Please make sure your app is updated on your device

If all the above has not helped please follow this guide from Apple for resetting your Network.