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Cancel Subscription on iOS

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Issue: I want to cancel my subscription that I purchased on my iOS device or through iTunes, but I can't find any information on cancelling under my account details. How can I cancel in the App Store on my iPhone? 

(Didn't pay through iTunes? Click Here.)

How To Cancel Hotspot Shield in iTunes

First: Please note that Apple's policy requests that you cancel your subscription through them directly. Our Help Center cannot cancel iTunes subscriptions. 

Before cancelling your subscription, please ensure that you are signed into the same Apple ID with which you originally purchased your Premium subscription.

From iOS 9 and 10

  1. Open the App Store. At the bottom, tap Featured
  2. Scroll to the bottom of the screen and tap your Apple ID (You may need to sign in first)
  3. Select View Apple ID
  4. Under “Subscriptions,” tap Manage
  5. Select your "Hotspot Shield Premium" subscription
  6. Set auto-renewal to Off and then click Confirm to complete the cancellation.


From iOS 11 and 12

  1. Launch Settings
  2. Select iTunes & App Store
  3. Select your Apple ID
  4. Tap View Apple ID from the pop-up window
  5. Enter your Apple ID password or fingerprint ID
  6. Tap Subscriptions
  7. Select your "Hotspot Shield Premium" subscription
  8. Set auto-renewal to Off and then click Confirm to complete the cancellation.


From Your Computer

  1. Launch iTunes and sign into your Apple account;
  2. To the left of the search bar, click the "Profile" drop-down menu and select Account Info
  3. Enter your Apple ID password and click View Account
  4. Under Settings, select Manage Subscriptions
  5. On the right-hand side of your Hotspot Shield Premium subscription, click Edit
  6. Set auto-renewal to Off and then click Confirm to complete the cancellation.

NOTE: If Hotspot Shield is not listed under your subscriptions, it means that auto-renewal has already been cancelled. If you run into any issue or problem while performing this cancellation, contact iTunes Support Express. 

(If you are cancelling because you were not satisfied with our application, please be aware that we offer free, technical support services for Premium customers through email and live chat.)

 

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