Why does my account say “Account Expired” or “Protection Expired” even though I've paid for Premium?

If you have an active Premium subscription, and your device says Account Expired or Protection Expired, then:

  • Your payment might not have linked properly
  • You might not be signed in to your Premium account on your device

If your payment was not properly linked, please contact our Support Team by filling out this form. To link your device, please check this article which lists which devices can be linked to a Premium subscription. 

To add a new device, you need to remove a device from your Premium account. Learn how to remove a device from your account