Why can't I access an app on my phone?

Issue: I'm trying to connect to an app like WhatsApp or Skype on my mobile device but it won't let me access the app.

How to access applications using Hotspot Shield

First, please make sure of the following:

  • You are logged into your Premium subscription so that you can change your Virtual Location.
  • Your application does not require you to be signed into an account which was registered from another country. 
  •  Your internet connection is fast enough to stream video. 
  • You have the latest version of the app (some older versions will have trouble connecting to our new servers)
  • You have turned off Location Services on your mobile device, as follows:

Next. uninstall and reinstall the app. Then delete your app data as follows:

Please do not open the app without Hotspot Shield turned on. This will ensure that your real IP address will not be saved.

Because IP addresses are randomly assigned through our servers, another workaround is to disconnect and reconnect to until you acquire a different IP range. You can check your IP Address at http://www.whatsmyip.org.

For more information, please see:

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