Mac Hotspot Shield

Payments/Subscription

• Restore purchase / Activate account
• Turn off auto-renewal (Mac)
• Requesting a Refund for an Apple/iTunes Purchase
• Elite asked to pay (Mac)

Can't Connect

• I can't connect (Mac)
• Can't connect to virtual location (Mac)
• "System error" (Mac)
• "Can't validate server certificate" (Mac)
• Can't connect to internet when VPN is ON (Mac)
• "Service temporary unavailable" (Mac)

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Can't Access Web/App

• Can't access Netflix on Mac
• Can't access news website on Mac
• Can't access Hulu on Mac
• Can't access Pandora on Mac
• Can't access iTV Player on Mac
• Other apps access help (Mac)

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Profile/Installation

• Download and install Hotspot Shield on Mac
• Reinstall my profile (Mac)

Account/Devices

• Change password on Mac
• Link device Mac to subscription
• Unlink Mac device from subscription
• Can't link Mac device to account
• "System Error" upon signing in (Mac)
• "Invalid email address" (Mac)

How Hotspot Shield Works

• What is Hotspot Shield VPN?
• How to use Hotspot Shield
• Can I choose an IP address?
• Hotspot Shield IP addresses
• Hotspot Shield Elite
• Hotspot Shield Free

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