Mac Hotspot Shield

Payments/Subscription

• How do I restore my Hotspot Shield purchase or activate an account?
• How do I cancel in the App Store when I am using my Mac device?
• What do I need to do to get a refund from Apple?
• Why am I asked to pay again on my Mac even though I've paid already?

Can't connect

• Why can't I connect on Mac?
• Why can't I connect to a virtual location on my Mac?
• Why am I getting "System error" on my Mac?
• Why can't I connect to the Internet on my Mac when the VPN is ON?
• How do I fix the problem "Service temporary unavailable"? (Mac)
• How do I resolve the problem "VPN Server didn't respond" on my Mac?

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Can't access web/app

• Why am I unable to watch BBC iPlayer on my Mac device?
• Why can't I access Netflix on Mac?
• Why can't I access Hulu on Mac?
• Why can't I access Pandora on Mac?
• Why can't I access iTV Player on Mac?
• Why am I having problems accessing other apps? help (Mac)

Profile/Installation

• How do I download and install Hotspot Shield on Mac?
• How do I reinstall the VPN profile on Mac?
• How do I uninstall Hotspot Shield on Mac?

Account/Devices

• How do I change my password? (Mac)
• How do I unlink a device from my subscription on Mac?
• How do I fix the problem where I can't link device to account?
• How do I fix the problem"System Error" upon signing in to Mac?
• Why am I getting a "Wrong login info. Try again." error message?

How Hotspot Shield Works

• How do I change my Virtual location on Mac?
• What is Hotspot Shield VPN?
• How do I use Hotspot Shield on Mac?
• Can I choose an IP address?
• What's a dynamic IP address on Mac?
• What are the benefits of Hotspot Shield Premium for Mac?

See all 11 articles