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Mac Hotspot Shield

Getting Started

  • How do I sign into Hotspot Shield on the Mac?
  • How do I change my Virtual location on Mac?
  • What is Hotspot Shield VPN?
  • How do I use Hotspot Shield on Mac?
  • Can I choose an IP address?
  • What's a dynamic IP address on Mac?
See all 13 articles

Account/Devices

  • How do I change my password? (Mac)
  • How do I unlink a device from my subscription on Mac?
  • How do I fix the problem where I can't link device to account?
  • How do I fix the problem"System Error" upon signing in to Mac?
  • Why am I getting a "Wrong login info. Try again." error message?

Payments/Subscription

  • How do I restore my Hotspot Shield purchase or activate an account?
  • Why am I asked to pay again on my Mac even though I've paid already?

Can't connect

  • Why can't I connect on Mac?
  • Why can't I connect to a virtual location on my Mac?
  • Why am I getting "System error" on my Mac?
  • Why can't I connect to the Internet on my Mac when the VPN is ON?
  • How do I fix the problem "Service temporary unavailable"? (Mac)
  • How do I resolve the problem "VPN Server didn't respond" on my Mac?
See all 8 articles

Can't access web/app

  • Why am I unable to watch BBC iPlayer on my Mac device?
  • Why can't I access Netflix on Mac?
  • Why can't I access Hulu on Mac?
  • Why can't I access Pandora on Mac?
  • Why can't I access iTV Player on Mac?
  • Why am I having problems accessing other apps? help (Mac)

Profile/Installation

  • How do I download and install Hotspot Shield on Mac?
  • How do I reinstall the VPN profile on Mac?
  • How do I uninstall Hotspot Shield on Mac?
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  • Terms
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