Mac Hotspot Shield

Payments/Subscription

• How do I Restore Purchase and/or Activate My Account?
• How do I Turn Off Auto-Renewal? (Mac)
• Requesting a Refund for an Apple/iTunes Purchase
• Why Am I Asked to Pay Again Even Though I've Paid Already?(Mac)

Can't connect

• Why can't I connect? (Mac)
• Why Can't I Connect to A Virtual Location?(Mac)
• "System error" (Mac)
• "Can't validate server certificate" (Mac)
• Can't connect to internet when VPN is ON (Mac)
• "Service temporary unavailable" (Mac)

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Can't access web/app

• Can't access Netflix on Mac
• Can't access news website on Mac
• Can't access Hulu on Mac
• Can't access Pandora on Mac
• Can't access iTV Player on Mac
• Other apps access help (Mac)

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Profile/Installation

• How do I download and install Hotspot Shield on Mac?
• How do I reinstall the VPN profile on Mac?

Account/Devices

• Change password on Mac
• Link device to subscription
• Unlink device from subscription
• Can't link device to account
• "System Error" upon signing in
• "Invalid email address"

How Hotspot Shield Works

• What is Hotspot Shield VPN?
• How to use Hotspot Shield
• Can I choose an IP address?
• Hotspot Shield IP addresses
• Hotspot Shield Premium
• Hotspot Shield Free

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