Why can't I connect to a virtual location on my Mac?

Please first verify the following:

• You are connected to the internet via WiFi or a mobile data network and can access the Internet.

• You are signed in to your Premium account

• You have the latest version of the app (some older versions will have trouble connecting to our new servers).

1. Click the connect button.

1. Try selecting a different virtual location to see if this issue is with one specific virtual location or all of them.

2. Disconnect Hotspot Shield for a few seconds, then reconnect. This will allow the app to look for the best server to help you connect.