Why can't I connect on Mac from my country?
Published · updated
Before troubleshooting, please make sure:
You are logged into your premium account.
- If you are not sure how to check, it should say Premium at the top of your screen,
You are connected to the internet
To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
You have the latest version of the app (some older versions will have trouble connecting to our new servers)
Switch WiFi ON and OFF
Try connecting to a different WiFi network or directly through LAN cable
Delete Hotspot Shield Profile through the system preferences
- Go to system preferences on your Mac device - Select Network - Select Hotspot Shield - Click the minus "-" sign then click apply
Quit App. Open activity monitor and search for "ne". Force quit sessions manager, neagent, nehelper, netunnel. Relaunch HSS app and turn VPN ON