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Can't connect

Can't connect

Why am I getting "System error" on my Mac?

Published · updated

Before troubleshooting, please make sure:

  • You are connected to the internet via WiFi or LAN

  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.

  • You have tried connecting to a different Network such as LAN or another Wi-Fi.

  1. Turn Hotspot Shield ON

  2. Switch wifi ON and OFF

  3. Delete the Hotspot Shield profile through System Preferences.

- Click on System Preferences >> click on Network >> select Hotspot Shield >> click the minus symbol ‘-’ at the bottom of the network>> click on Apply.

  1. Re-enable the profile by allowing VPN configurations once you retest the connection.