Why can't I access iTV Player on Mac?
Published · updated
Before we troubleshoot, let's make sure the following is checked:
Your Premium Premium payment is restored (To restore purchase, please check our Restore Purchase article)
You are signed in to your Premium account
You have the latest version of the app (some older versions will have trouble connecting to our new servers)
Hotspot Shield is connected and VPN icon appears on the top in the status bar
To troubleshoot:
Turn off Location Services for iTV Player on your device. To turn off location services on your Mac device:
- Open System Preferences >Security & Privacy > Privacy > Location Services
- Either turn off all Location Services or use the individual check box for each location-aware app or item on your device. - To disable Location Services for all websites, turn off Location Services for the Safari app - Go to Hotspot Shield, and select a virtual location - Verify that you have the country's IP address by going to whatsmyipaddress.com - Clear your browser's cookies and cache (How to clear cookies and cache? - Go to iTV Player