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How can we help?
Getting started
Which platform would you like to get started on?
Windows
Mac
Android
iOS
TV
Payments and subscriptions
Purchase and Activate a Premium Subscription
Purchasing a Premium Subscription
Purchasing a subscription with PayPal
Restoring Premium subscription purchased in iTunes Store
Manage your subscription
Automatic renewal of Premium subscriptions
Cancel auto-renewal of your Premium subscription
Switch to an annual subscription
Update payment information
I canceled auto-renewal, but my Dashboard still shows Auto-pay is active.
Issues with Premium subscription
Why am I being asked to pay again?
I paid for Premium, but I still get ads/bandwidth limits.
I paid for Premium, but my device says “Account Expired” or “Protection Expired.”
I paid via Google Play, but my account is expired on Android.
Cancel or Refund
Cancel Any Premium Subcription
Cancel in iTunes
Cancel in Google Play
Refund Policy and Refund Requests
Request an iTunes refund
Manage account and devices
Manage your account and password
Your Hotspot Shield Dashboard
Updating your account information and settings
Changing or resetting your password
Add or remove devices on your account
Using Hotspot Shield on multiple devices
Adding devices to your Premium account
Removing devices from your Premium account
Manage your Premium subscription
Purchasing an Elite subscription or buying more time
Sharing with friends and earning free time
Viewing your account history
Viewing a receipt of your purchase
Canceling your Elite subscription
Troubleshoot issues
Internet speed issues
Why is my internet speed slow?
Testing your internet speed with Hotspot Shield
Connection issues
Can't Connect From School Wi-Fi
Can't Connect From Office Wi-Fi
Can't Connect to Public Wi-Fi
Known Blocked Countries
Apps and Websites
Troubleshooting Checklist
Can't Watch Netflix
Can't Watch Hulu
Can't Watch News Site
Can't Access Mobile App
Clearing Data and Cache on Mobile
Install and Uninstall
How To Install Hotspot Shield
How To Uninstall Hotspot Shield
View release notes
Which platform release notes would you like to see?
Windows
Mac
Android
iOS
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