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  2. Troubleshoot issues

Troubleshoot issues

Step-by-step troubleshooting solutions for common questions about Hotspot Shield.

Premium Experience Issues

  • Is my information encrypted if I use the Basic version of Hotspot Shield?
  • I paid for Premium so why am I not seeing the premium features?
  • What exactly is the Basic version of Hotspot Shield?

Known issues

  • What are the known blocked countries?

Internet speed issues

  • What is the best way to test my Internet Speed?
  • What is the speed difference between Hotspot Shield Basic and Premium?
  • Why is my internet speed slow?

Connection issues

  • Why does Google services say I'm in another country if I'm connected to the US Virtual Location?
  • How do I disable another VPN on my mobile device?
  • How do I troubleshoot Hotspot Shield connection issues on Mac?
  • How do I troubleshoot Hotspot Shield connection issues on iOS?
  • Why can't I connect to this public WiFi network?

Apps and Websites

  • I am unable to access a certain site or app while connected to Hotspot Shield. Is there anything I can do to fix this?
  • Why can't I access hotspotshield.com or gohotspotshield.com?
  • I am having difficulties access a certain application on my mobile device while using Hotspot Shield. Is there anything I can do to fix this?
  • Troubleshooting Steps for Streaming
  • Why can't I watch the news?
  • Why can't I access an app on my phone?

Installation issues

  • How and where do I install, uninstall, and download Hotspot Shield?
  • Android: installing from APK file

Can’t find what you’re looking for?

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