Troubleshoot issues
Step-by-step troubleshooting solutions for common questions about Hotspot Shield.
Premium Experience Issues
Known issues
Internet speed issues
Connection issues
- Why does Google services say I'm in another country if I'm connected to the US Virtual Location?
- How do I disable another VPN on my mobile device?
- How do I troubleshoot Hotspot Shield connection issues on Mac?
- How do I troubleshoot Hotspot Shield connection issues on iOS?
- Why can't I connect to this public WiFi network?
Apps and Websites
- I am unable to access a certain site or app while connected to Hotspot Shield. Is there anything I can do to fix this?
- Why can't I access hotspotshield.com or gohotspotshield.com?
- I am having difficulties access a certain application on my mobile device while using Hotspot Shield. Is there anything I can do to fix this?
- Are there troubleshooting checklists for websites & apps connection issues?
- Why can't I watch the news?
- Why can't I access an app on my phone?