Troubleshoot issues

Premium Experience Issues

• Is my information encrypted if I use the Basic version of Hotspot Shield?
• I paid for Premium so why am I not seeing the premium features?
• What exactly is the Basic version of Hotspot Shield?

Known issues

• What are the known blocked countries?

Internet speed issues

• What is the best way to test my Internet Speed?
• What is the speed difference between Hotspot Shield Basic and Premium?
• Why is my internet speed slow?

Connection issues

• Why does Google services say I'm in another country if I'm connected to the US Virtual Location?
• How do I disable another VPN on my mobile device?
• How do I troubleshoot Hotspot Shield connection issues on Mac?
• How do I troubleshoot Hotspot Shield connection issues on iOS?
• Why can't I connect to this public WiFi network?

Apps and Websites

• I am unable to access a certain site or app while connected to Hotspot Shield. Is there anything I can do to fix this?
• Why can't I access hotspotshield.com or gohotspotshield.com?
• I am having difficulties access a certain application on my mobile device while using Hotspot Shield. Is there anything I can do to fix this?
• Are there troubleshooting checklists for websites & apps connection issues?
• Why can't I watch the news?
• Why can't I access an app on my phone?

Installation issues

• How and where do I install, uninstall, and download Hotspot Shield?
• Android: installing from APK file

Uninstalling Hotspot Shield

• Uninstalling from Windows
• Uninstalling from iOS (iPhone, iPad or iTouch)