Known issues

Known issues

What are the known blocked countries?

Published · updated

Connection is intermittent in countries where Internet Service Providers (ISPs) and governments' block VPN services.

Current countries known to block VPN services:

  • Qatar

  • Oman

  • Saudi Arabia (Most issues are on mobile Android and iOS platforms.)

  • UAE (most issues are on mobile Android and iOS platforms)

  • Iran

  • China

  • Turkey

  • Pakistan

  • Bahrain

  • Russia

  • Egypt

Some devices still work in blocked countries. If one of your devices does not work, try to use another device on a different platform. For example, if your Android phone does not work, try to use Hotspot Shield on a Windows or Mac machine, and vice versa.

Connection issues can vary by platform because they use different servers or protocols to establish a connection.