Why can't I connect to the Internet when VPN is on?

Issue: I can't connect to the internet after I turn on Hotspot Shield on my iPad, iPhone, or iOS device.

Before troubleshooting, please make sure:

  • You are connected to the internet via WiFi or mobile data network
  • Your device is not jailbroken
  • To isolate the cause, temporarily disable any 3rd party app that may interfere with your connection. For example, a firewall with strict settings, or another VPN application or an antivirus.
  • You are running iOS 10 or above
  • Please make sure your app is updated on your device
  1. Go to the person icon at the bottom of the app>Settings>Reinstall VPN profile
  2. Connect VPN