Why can't I connect to the Internet when VPN is on?

Issue: I can't connect to the internet after I turn on Hotspot Shield on my iPad, iPhone, or iOS device.

Before troubleshooting, please make sure:

  • You are connected to the internet via Wi-Fi or mobile data network
  • Your device is not jailbroken
  • A 3rd party app is not interfering with Internet Settings 'For example, a sensitive Firewall or another VPN application.
  • You are running iOS 9 or above
  1. Delete app completely
    • Press and hold the app's icon until it starts shaking
    • Click on the to remove it
  2. From device Settings > General > VPN and delete all remaining profile (If any)
  3. Reinstall the app from iTunes and follow the steps to complete profile installation
  4. Connect VPN
  5. Sign in to your account using your credentials
  6. Connect and Change Virtual Locations, then surf the internet

If the steps above didn't solve the issue, please contact our support by filling out this form