How do I cancel auto-renewal of my Premium subscription?

 

Cancel on Google Play
Important: When you uninstall the app, your subscription won't cancel.
  1. Open the Google Play app.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.
Tip: If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

 

Cancel with Apple

First: Please note that Apple's policy requires that you cancel your subscription through them directly only. Our Support team cannot cancel Apple subscriptions. 

Before canceling your subscription, please ensure that you are signed in to the same Apple ID with which you originally purchased your Premium subscription.

iOS 12, 13, 14 and up

  1. Launch Settings.
  2. Tap your name.
  3. Tap on Subscriptions.
  4. Tap Hotspot Shield.
  5. Tap Cancel Subscription.

If you're trying to cancel your subscription from your Windows or Mac device, check out Apple Support's article.

NOTEIf Hotspot Shield is not listed under your subscriptions, it means that auto-renewal has already been canceled. If you run into any issue or problem while performing this cancellation, please contact Apple

How to cancel through the app store on my Mac device:

  1. Open the App Store.
  2. Click the sign-in button  or your name at the bottom of the sidebar.
  3. Click  View Information at the top of the window. You might be asked to sign in.
  4. On the page that appears, scroll until you see Subscriptions, then click Manage. 
  5. Click Edit next to the subscription. 
  6. Click Cancel Subscription. If you don’t see Cancel Subscription, then the subscription is already canceled and it won't renew.  

 

Cancel on Hotspot Shield Dashboard with Credit Card or Paypal

Before proceeding please be aware that if you are canceling due to a technical issue, or if you need assistance from us regarding anything Hotspot Shield related please contact us from your account page after using this link. Sign in and proceed to support. 

You can also cancel the auto-renewal of your Premium subscription through your account page. Please be aware that the canceling auto-renewal will not automatically provide a refund. You will need to contact us via email or chat for any refund inquiries. 

Please note that once you have canceled your Premium auto-renewal, your account will stay active until the current subscription expires. After that, you won't get charged and your account will revert to Basic status.

1. Sign in to your account

2. Select Account info on the left side of the screen

Account_Dashboard-Edit2.png

3. Click Cancel in the membership section. 
HSS-Account.png

 

4. Please tell us why you chose to cancel. Note: If you choose Other reason, please describe the reason why you are canceling your subscription in the displayed box. 

If you are requesting additional assistance please follow these steps for live chat support. 

  • Please navigate to https://account.hotspotshield.com/sign-in
  • Once you are signed in please click on support on the left side of the screen.

    Screen_Shot_2022-04-20_at_1.11.37_PM.png
  • After clicking on support please click on the live chat option under support to reach a live chat agent.
    Screen_Shot_2022-04-20_at_1.12.09_PM.png

 

Reach Live Chat for Additional Assistance

If you are requesting additional assistance please follow these steps for live chat support. 

  • Please navigate to https://account.hotspotshield.com/sign-in
  • Once you are signed in please click on support on the left side of the screen.

    Screen_Shot_2022-04-20_at_1.11.37_PM.png
  • After clicking on support please click on the live chat option under support to reach a live chat agent.
    Screen_Shot_2022-04-20_at_1.12.09_PM.png