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  2. Payments & Subscriptions

Payments & Subscriptions

Payment and subscription-related help articles

Family Subscriptions

  • ★ What is a Premium Family plan and how does it work?

Windows Subscriptions

  • ★ Cancel Subscription on Credit Card or PayPal
  • Request A Refund on a Credit Card or PayPal

Android Subscriptions

  • Request a Refund on Android
  • Cancel Subscription on Android
  • How do I cancel my subscription in Google Play?

Purchase and activate Premium subscription

  • Why am I being asked to pay again when I'm already Premium ?
  • What are the benefits of a Premium subscription?
  • How do I get a Premium subscription using PayPal?
  • How do I restore my purchase or activate my account when I bought it from the App store?

Issues with Premium subscriptions

  • Why am I being asked to pay again?
  • Why am I still getting ads/bandwidth limit when I paid for Premium?
  • Why does my account say “Account Expired” or “Protection Expired” even though I've paid for Premium?
  • Why is my account is expired on Android when I paid via Google Play?

Manage your subscription

  • How do I contact the Aura Identity protection support team?
  • What is happening to WiFi Wizard?
  • Information on Hotspot Shield being part of Aura
  • How do I update my credit card payment information?
  • How does automatic renewal of Premium subscriptions work?
  • What are the difference's between being Hotspot Shield Basic or Premium?
See all 8 articles

Request a refund

  • What's the refund policy and how do I request a refund?

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