Payments & Subscriptions

Windows Subscriptions

• Request A Refund on a Credit Card or PayPal
• Cancel Subscription on Credit Card or PayPal

iOS and Mac Subscriptions

• Cancel Subscription on iOS

Android Subscriptions

• Request a Refund on Android
• Cancel Subscription on Android

Purchase and activate Premium subscription

• Why am I being asked to pay again when I'm already Premium ?
• Welcome to Premium
• Redeeming codes purchased from partners
• Purchasing a Premium subscription
• Redeeming code (license) for Premium subscription
• Purchasing a Premium subscription with PayPal

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Issues with Premium subscriptions

• I didn’t get my Premium code or time on my account
• “This License Key is already in use” error
• Why am I being asked to pay again?
• I paid for Premium, but I still get ads/bandwidth limits.
• I paid for Premium, but my device says “Account Expired” or “Protection Expired.”
• I paid via Google Play, but my account is expired on Android

Manage your subscription

• Update payment information
• Automatic renewal of Premium subscriptions
• Cancel Auto-Renewal of your Premium Subscription
• Switch to an annual subscription
• I canceled auto-renewal (through Esellerate), but my Dashboard still shows Auto-pay is active

Request a refund

• Our Refund Policy & How To Request a Refund
• Refund for MoPay or Boku Subscription