Payments & Subscriptions

Family Subscriptions

• ★ What is a Premium Family plan and how does it work?

Windows Subscriptions

• ★ Cancel Subscription on Credit Card or PayPal
• Request A Refund on a Credit Card or PayPal

Android Subscriptions

• Request a Refund on Android
• Cancel Subscription on Android
• How do I cancel my subscription in Google Play?

Purchase and activate Premium subscription

• Why am I being asked to pay again when I'm already Premium ?
• What are the benefits of a Premium subscription?
• How do I get a Premium subscription using PayPal?
• How do I restore my purchase or activate my account when I bought it from the App store?

Issues with Premium subscriptions

• Why am I being asked to pay again?
• Why am I still getting ads/bandwidth limit when I paid for Premium?
• Why does my account say “Account Expired” or “Protection Expired” even though I've paid for Premium?
• Why is my account is expired on Android when I paid via Google Play?

Manage your subscription

• Information on Hotspot Shield being part of Aura
• How do I update my credit card payment information?
• How does automatic renewal of Premium subscriptions work?
• What are the difference's between being Hotspot Shield Basic or Premium?
• How do I cancel auto-renewal of my Premium subscription?
• How do I switch to an annual subscription?

Request a refund

• What's the refund policy and how do I request a refund?