You may get this error in these situations:
- When your device is not connected to the internet
- When communication with the server fails
- When there is a country block
Before troubleshooting, please make sure:
- You are connected to the internet via WiFi or LAN.
- To isolate the cause, temporarily disable any third-party app that may interfere with your connection. For example, a firewall with strict settings, another VPN application, or antivirus.
- Turn the Hotspot Shield ON.
- Switch wifi ON and OFF.
- Turn the Hotspot Shield OFF, wait a few seconds, then turn it back ON.
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Delete Hotspot Shield Profile
- Go to system preferences on your Mac device.
- Select Network
- Select Hotspot Shield.
- Click "-" then click Apply.
- Connect to a different network (for example, if you were connected to Wi-Fi, try connecting to your mobile data network or another Wi-Fi).
- Open Hotspot Shield > Turn VPN ON