You can easily access chat support through a variety of methods. Please follow the instructions below for each device.
From a Mobile device:
- First, please go to https://app.hotspotshield.com/sign-in on your mobile device browser (Safari, Chrome, Firefox) and sign in with your premium credentials.
-
Once you are signed in, you will see the “Chat” option at the bottom left part of the screen
Through the account dashboard on the website:
- First, please go to https://app.hotspotshield.com/sign-in, and type in your premium credentials.
-
Once signed in, on the left side panel, please click on support.
-
Once you have clicked support, please click on “Contact us”.
- You will then be redirected to the chat window.