Why can't I access Hulu?

Issue: I'm trying to watch Hulu on my iPhone or iPad, but the website or application knows that I'm using a VPN. 

Access to Hulu or Netflix is reserved for our Premium accounts only.  Please follow this link to experience our Pango membership bundle.

How To Watch Hulu On iOS Using Hotspot Shield

First, please make sure of the following:

  1. You are logged into your paid Premium Account. 
  2. You connected to the United States as a Virtual Location.
  3. Your internet connection is fast enough to stream video. (3 Mbps connection for one standard-quality stream and 5 Mbps for a high-definition stream.)
  4. You have turned off Location Services on your mobile device.

If you are watching through the Hulu app, please delete your iOS app data.

If you are using Chrome, please clear your browser's data using the links or steps below.

  • At the top right of your Chrome browser, click “More Tools” and then “Clear Browsing Data.”
  • Select "All Time."

Screen_Shot_2019-10-31_at_3.21.10_PM.png

  • Check the boxes next to "Cookies and Other Site Data" and "Cached Images and Files."

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  • Click “Clear Data.”
  • Restart your device

(See also: How To Clear The Cache On Safari)

After rebooting, please try to access Hulu again.

  • Reconnect to Hotspot Shield and log into your Premium Account.
  • Ensure you are logged in by tapping the Account Tab. You should see Premium, like below. 

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  • Change to a United States Virtual Location and try accessing your content again.

Please do not go back to Hulu without Hotspot Shield turned on. This will ensure that your real IP address will not be saved.

  • If you are a Premium User and still experiencing trouble accessing Hulu please reach out to our team here and supply the following information:  
    • The country you are located in
    • Device information
    • Hotspot Shield Version
    • Did you use the Application or the web version of Hulu?

Please be aware that any issue accessing streaming and social media websites using Hotspot Shield is temporary as we're constantly improving/tuning our services.


For More Information, Please See:

Troubleshooting Checklist

Cannot Access Mobile App

Can't Watch Netfix