Cancel Auto-Renewal of your Premium Subscription

Cancel Payments Made with Google Play, iTunes, PayPal, Credit Cards and More

Depending on how you paid for your subscription, follow the instructions for the following payment methods:

If you have any questions or need help canceling your subscription, let us know by submitting a request.


Credit card or PayPal 

Cancel easily from your account page. 

1. Sign into your Dashboard

2. In the Account section next to Premium Subscription click on Details 3.Click Cancel next to the subscription you wish to cancel 4. Please tell us why you chose to cancel. Note: If you choose Other reason, please describe the reason why you are cancelling your subscription in the displayed box. 

 

Once you have cancelled your Payment auto-renewal, your account will stay active until the current subscription expires. After that, you won't get charged.

 


3Pay

To cancel 3Pay automatic renewal, on your mobile device:

  1. Text “IPTAL” to 7979.
  2. You will receive a message listing all your subscriptions on 3Pay and each subscription’s respective numeric cancellation code. Locate your Hotspot Shield subscription and cancellation code.
  3. Text “IPTAL” + Cancellation Code (e.g. “IPTAL 458”) to 7979.


Other payments

If your payment method isn’t listed above, or you have difficulties canceling your subscription, please submit a request. We will help you turn off the automatic renewal of your subscription. Please include the following in your message:

  • Your username (email you sign in with)

  • Order Number

  • Reason for cancelling

 


Your Premium account will remain active until your subscription expires. Canceling your subscription will stop it from automatically renewing and charging your credit card. You can continue to use Hotspot Shield’s Premium features to the end of your current subscription period.

(If you are cancelling because you were not satisfied with our application, please be aware that we offer free, technical support services for Premium customers through email and live chat.) 


For More Information, Please See

Hotspot Shield Refund Policy
iOS: Cancel Your Subscription in iTunes
iOS: Request a Refund in iTunes
Android: Cancel Your Subscription in Google Play

Have more questions? Submit a request