How do I fix the problem where I can't link my device to my account?

If you have problems viewing the links in this article from blocked countries, please connect Hotspot Shield to the US virtual location.

First, please make sure:

  • You are connected to the internet via Wi-Fi or LAN.
  • You are signed in to your Premium account. (If you are a free user, you can only link one device to your account.)

If your device is connected to the internet and you still can't sign in to link the device, you have probably reached the 10-device limit. To remove or unlink a device from your account, you can sign out of that device or follow the steps below:

  1. Sign in to your Premium Account
  2. Go to Hotspot Shield.
  3. Click Unlink.
  4. If successful, the link will display "Unlinked."