Which platform would you like to get started on?
Purchase and activate Elite subscription
Manage your subscription
Issues with Elite subscription
- I didn’t get my code (license) or time on my account.
- “This License Key is already in use” error
- “This License key is already applied…” error
- Why am I being asked to pay again?
- I paid for Elite, but I still get ads/bandwidth limits.
- I paid for Elite, but my device says “Account Expired” or “Protection Expired.”
- I paid via Google Play, but my account is expired on Android.
Manage your account and password
Add or remove devices on your account
Known issues
Internet speed issues
Connection issues
- Known blocked countries
- Troubleshooting connection on Windows
- Troubleshooting connection on Mac DMG
- Troubleshooting connection on Mac App
- Troubleshooting connection on Android
- Troubleshooting connection on iOS
- Troubleshooting connection on Windows Phone
- Windows: Connection issues when Hotspot Shield is turned OFF
- iOS: "No VPN server address was provided" error
- Connecting to Wi-Fi that requires accepting Terms and Conditions
Which platform release notes would you like to see?