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Hotspot Shield Help Center
Step-by-step troubleshooting solutions for common questions about Hotspot Shield.
Premium Experience Issues
Is my information encrypted if I use the free version of Hotspot Shield?
Hotspot Shield Free
What are the known blocked countries?
Internet speed issues
What is the best way to test my Internet Speed?
What is the speed difference between Hotspot Shield Free vs Premium?
Why is my internet speed slow?
How do I disable another VPN on my mobile device?
How do I troubleshoot Hotspot Shield connection issues on Mac?
How do I troubleshoot Hotspot Shield connection issues on iOS?
Windows: Connection issues when Hotspot Shield is turned OFF
Why can't I connect to this public WiFi network?
Apps and Websites
Why can't I access hotspotshield.com or gohotspotshield.com?
Troubleshooting Mobile Applications .
Why can't I watch Netflix?
Are there troubleshooting checklists for websites & apps connection issues?
Why can't I watch the news?
Why can't I access an app on my phone?
How and where do I install, uninstall, and download Hotspot Shield?
Android: installing from APK file
Uninstalling Hotspot Shield
Uninstalling from Windows
Uninstalling from iOS (iPhone, iPad or iTouch)