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Hotspot Shield Help Center
Step-by-step troubleshooting solutions for common questions about Hotspot Shield.
Premium Experience Issues
Is my information encrypted if I use the free version of Hotspot Shield?
Hotspot Shield Free
Internet speed issues
The Best Way to Test your Internet Speed
What is the speed difference between Hotspot Shield Free vs Premium?
Why is my internet speed slow?
How do I disable another VPN on my mobile device?
Troubleshooting connection on Mac App
Troubleshooting connection on iOS
Windows: Connection issues when Hotspot Shield is turned OFF
Can't connect to public wi-fi network
Apps and Websites
Why can't I access hotspotshield.com or gohotspotshield.com?
Troubleshooting Mobile Applications .
Can't Watch Netflix
Troubleshooting Checklist For Websites & Apps
Can't Watch News Site
Can't Access Mobile App
List of unsupported devices
How to Install and Uninstall Hotspot Shield
Android: installing from APK file
Uninstalling Hotspot Shield
Uninstalling from Windows
Uninstalling from iOS (iPhone, iPad or iTouch)