You can easily access chat support through a variety of methods. Please follow the instructions below for each device.
From a Mobile device:
- First, please navigate to account.hotspotshield.com on your mobile device browser (Safari, Chrome, Firefox) and sign in with your premium credentials.
- Once you are signed in, please tap on the "sandwich" icon on the top left.
- From there, tap on support once you see options like these:
- From there, please tap on live chat, and the page will redirect you to the chat window.
Through the account dashboard on the website:
- First, please navigate to account.hotspotshield.com, and type in your premium credentials.
- Once signed in, on the left side panel, please click on support.
- Once you have clicked support, please click on live chat at the top of the screen.
- You will then be redirected to the chat window.