How do I cancel my subscription that was purchased through my Microsoft Store account and how do I get a refund from Microsoft?

Since you paid through the Microsoft Store, you will have to cancel the auto-renewal from their dashboard. To do this, please follow these steps:

1. Go to Services & subscriptionsYou might be asked to sign in.
2. Find the Hotspot Shield subscription and select Manage, then Change, and Turn off auto-renew. If you don't see your subscription, make sure you are signed in to the correct Microsoft account for that subscription
3. Select Confirm cancellation. You should receive a confirmation email from Microsoft. 

* If auto-renew doesn't turn off, try the following:

1. See if this or another of your Microsoft subscriptions is past due. If so, you must pay the balance before you can turn off auto-renew. For more info, see Pay for a past-due Microsoft subscription.

2. See if your subscription is prepaid. It'll end on the expiration date, and you don't need to do anything else.

If you turn off the auto-renewal and get charged the following month, you may have turned it off after the expiration date.

If you need further assistance with this, you can contact the Microsoft Team here.


To begin the refund process, please do the following:

* Sign in to your Microsoft Account.
* From the top menu bar, select Payment & billing > Order history.
* Navigate to our app you want to have refunded, and select Request a refund.