How can I resolve troubles in accessing certain sites on Linux?

 If you are having trouble accessing certain sites, you may need to delete your browser's cache.

Reasons to clear your cookies in cache: 

  • This may also improve the speed of your browser.
  • This may include certain private data and would improve privacy 

Please follow the steps below:

  1.  Open the terminal (Ctrl+Alt+T) and run the command hotspotshield disconnect
  2.  Next, please open Firefox and access the library.Screen_Shot_2020-04-06_at_8.23.44_PM.png
  3. Select History then Clear Recent HistoryScreen_Shot_2020-04-06_at_8.24.07_PM.png
  4.  Please clear the cookies and cacheScreen_Shot_2020-04-06_at_8.42.24_PM.png
  5. After selecting Clear Now, please return to the terminal and enter the command hotspotshield locations
  6. Depending on what content you are trying to view, connect to the correct virtual location
    • Example: If I was trying to watch US Netflix I would enter hotspotshield connect US
    • You can find more information about virtual locations here

* Using a different browser? Please check here for up to date steps