Why can't I connect on my Linux machine?

If you are unable to connect to Hotspot Shield VPN on your Linux device, please follow the steps below. After each step below, verify if the issue remains.

  1.  Update the Hotspot Shield app:
    • Open the terminal (keyboard shortcut: Ctrl + Alt + T).
    • Type the following commands to update Hotspot Shield
      • For .deb sudo apt upgrade -y
      • For .rpm sudo dnf upgrade -y
  2.  If the update does not resolve the issue, please reinstall Hotspot Shield 
    • To remove the current version run the following command
      • For .deb sudo dpkg -r hotspotshield
      • For .rpm sudo rpm -e hotspotshield-vpn
    • To reinstall Hotspot shield please follow the steps list here