Make sure you are connected to the Internet through your iOS device while having Hotspot Shield turned OFF and try to access any website while Hotspot Shield is OFF to make sure the device is connected to the internet.
Now, please follow these troubleshooting steps:
1. Turn Protection ON and wait a few moments for it to connect
2. Try reinstalling the profile from within your app using the following steps provided in this article from your Help Center:
3. Once Hotspot Shield is ON and connected, turn Airplane mode ON then OFF
4. Try to connect again
If the steps above didn't solve the issue, please disconnect Hotspot Shield on other devices that have it active on the same WiFi network and try to connect Hotspot Shield on your iOS device only. Some WiFi networks don’t allow traffic from more than one VPN on one device, therefore, if that’s the case, you will only be able to connect Hotspot Shield on your iOS device when it’s turned off on the other devices connected to the same network.
One of the steps above should resolve your issue. If not, fill out this form letting us know which country you're located in and please include the following:
* The Email address associated with your account
* Model of your device
* iOS version
* A screenshot of any errors
* The Virtual Location selected