Request a Google Play refund

Issue: I need a refund for my Premium subscription that I purchased through the Google Play Store. How do I get reimbursed?

Request a Play Store refund on your TV

  • Open the Google Play Store
  • Select the Hotspot Shield app
  • In the subscription section, tap REFUND
  • Tap YES to confirm your refund.

On a Computer

To get a refund from Google Play through the web, please fill out their online request form here.

Please be aware that Google sometimes puts an authorization hold on Play Store subscriptions. You can read more about Google’s authorization policy here.

Google Play only allows 48 hours to request a refund through the app store. However, Hotspot Shield has a 45-day refund policy.