Why can’t I watch HBO Max on Windows?

If Hotspot Shield isn’t working with HBO (i.e. you’re trying to watch HBO, but the website or app knows you’re using a VPN, or you can’t connect to HBO, or HBO is slow while using Hotspot Shield VPN), follow the instructions below. 

Step 1: Check to see if you’re signed into Hotspot Shield Premium, and the VPN is on

Please verify the following information:

  1. I have a Hotspot Shield Premium subscription
    Access to HBO is a Hotspot Shield Premium feature. Make sure you’re subscribed and logged in so that you can select different server locations. If you don’t have a Premium account, subscribe here.
  2. I’m signed in to my Premium account
    Check if you’re signed in to your Premium account. To do this, open the app, select the hamburger menu near the top left corner of the screen, Hamburger.pngand select “Account.”
  3. Hotspot Shield is turned on
    To ensure that Hotspot Shield VPN is on and running in the background, you’ll see the timer counting upward from within the connect button, and you’ll be able to view and change server locations.

Step 2: Ensure that you’re connected to the correct virtual location

If you can say “yes” to all of the above questions, but you’re still having trouble watching HBO with your VPN, follow the instructions below:

  1. Ensure that you’re connected to Hotspot Shield VPN servers in the US by selecting the dropdown menu on the right-hand side of “Server location:” and choosing “United States”
  2. Go to HBO and sign in to your HBO account
  3. Try watching HBO

Step 3: Close Hotspot Shield, HBO, and clear your cache

  1. Disconnect Hotspot Shield VPN and close the application
  2. Sign out of your HBO account and close your web browser
  3. Clear your browser's cookies and cache. Learn how to do this here: how to clear cookies and cache?
  4. Open the Hotspot Shield application again and turn the VPN ON
  5. Go to https://www.hbomax.com/, or open the application and sign in to your HBO account
  6. Try watching HBO again