Note: Streaming services often impose local broadcasting blackouts for sports games. For example, if you’re trying to stream your local team (i.e. San Francisco Giants baseball) from within your locale (San Francisco Bay Area), you will likely be blocked. To solve this issue, you must choose a virtual location that is outside your city or country.
In many cases, you also must have a paid subscription to access streaming services like Netflix, Hulu, Amazon Prime Video, ESPN, etc, as well as a subscription to Hotspot Shield Premium.
General guidance suggests that you choose a virtual location that’s as near to you as possible (unless you’re trying to access content that’s native to a different country [i.e. trying access U.S. Netflix from Japan etc]).
For troubleshooting tips, see below:
Check to see if you’re signed into Hotspot Shield Premium, and the VPN is on
Please verify the following information:
- I have a Hotspot Shield Premium subscription
Access to streaming services is a Hotspot Shield Premium feature. Make sure you’re subscribed and logged in so that you can select different server locations. If you don’t have a Premium account, subscribe here.
- I’m signed in to my Premium account
Check if you’re signed in to your Premium account. To do this, open the app, select the
hamburger menu near the top left corner of the screen , and select “Account.”
- Hotspot Shield is turned on
To ensure that Hotspot Shield VPN is on and running in the background, you’ll see the timer counting upward from within the connect button, and you’ll be able to view and change server locations.
Still experiencing an issue?
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