How do I watch BBC? (Can't watch BBC)

Before troubleshooting, please make sure:

  • Access to BBC iPlayer is a Hotspot Shield Premium feature. Make sure you’re subscribed and logged in so that you can select Virtual Locations. If you don’t have a Premium account, select one here.
  • Check if you’re signed into your Premium account. To do this, open the app, select Human_icon.pngicon that is on the left side of the screen.  Make sure that under type it states Premium.


  • Verify that the virtual location is the United Kingdom.

Clear your browser's cookies and cache

  • For Chrome, select in the upper hand corner of the browser.
  • Pick “More Tools”
  • Now select “Clear Browser Data…”
    • Time range All time
    • Cookies and other site data