Before troubleshooting, please make sure:
- Access to BBC iPlayer is a Hotspot Shield Premium feature. Make sure you’re subscribed and logged in so that you can select Virtual Locations. If you don’t have a Premium account, select one here.
- Check if you’re signed into your Premium account. To do this, open the app, select icon that is on the left side of the screen. Make sure that under type it states Premium.
- Verify that the virtual location is the United Kingdom.
Clear your browser's cookies and cache
- For Chrome, select in the upper hand corner of the browser.
- Pick “More Tools”
- Now select “Clear Browser Data…”
- Time range All time
- Cookies and other site data