I can’t watch Netflix — Hotspot Shield VPN for Windows

If Hotspot Shield VPN isn’t working with Netflix (i.e. you’re trying to watch Netflix, but the website or app knows you’re using a VPN, or you can’t connect to Netflix, or Netflix is slow while using Hotspot Shield VPN), follow the instructions below. 

Step 1: Check to see if you’re signed into Hotspot Shield Premium, and the VPN is on

Please verify the following information:


  1. I have a Hotspot Shield Premium subscription
    Access to Netflix is a Hotspot Shield Premium feature. Make sure you’re subscribed and logged in so that you can select different server locations. If you don’t have a Premium account, subscribe here.
  2. I’m signed in to my Premium account
    Check if you’re signed in to your Premium account. To do this, open the app, select the hamburger menu near the top left corner of the screen  Hamburger.png, and select “Account.
  3. Hotspot Shield is turned on
    To ensure that Hotspot Shield VPN is on and running in the background, you’ll see the timer counting upward from within the connect button, and you’ll be able to view and change server locations.

Step 2: Ensure that you’re connected to the correct virtual location

If you can say “yes” to each of the above questions, but you’re still having trouble watching Netflix with your VPN, follow the instructions below:

  1. Select any of the virtual locations from the drop down menu on the right-hand side of “Server location:”. We recommend using virtual locations that are closest to you for the best connection speed and stability, for example: 

    To connect to Netflix U.S., choose any of our servers in the U.S


2. Now that you’ve chosen the correct virtual location, go to Netflix.com or the application and sign in to your Netflix account

3. Try to watch Netflix again

Step 3: Close Hotspot Shield, Netflix, and clear your cache

If you’re still having trouble watching Netflix with your VPN on, follow the instructions below:

  1. Disconnect Hotspot Shield VPN and close the application
  2. Sign out of your Netflix account and close your web browser
  3. Clear your browser's cookies and cache. Learn how to do this here: how to clear cookies and cache?
  4. Open the Hotspot Shield application again and turn the VPN ON
  5. Select the correct virtual location
  6. Go to itv.com or open the application and sign in to your Netflix account
  7. Try watching Netflix again

Still experiencing an issue?

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