I Can Connect, But I Can't Browse (Windows)

People who are able to connect to Hotspot Shield, but are unable to browse the internet should try these troubleshooting steps below:

To fix this issue, please check if you have access to Youtube, Google,and BBC. If you could browse these websites and do not have access to a specific site, please, send us the following information:

If you cannot access any websites, please follow these steps:

Run the Network troubleshooter

1. In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results.
2. Follow the steps in the troubleshooter and see if that fixes the problem.

Restart your modem and wireless router

1. Unplug the router power cable from the power source.
2. Unplug the modem power cable from the power source.
3. Some modems have a backup battery. So if you unplug the modem and lights stay on, remove the battery from the modem.
4. Wait at least 30 seconds or so.
5. If you had to remove the battery from the modem, put it back in.
6. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.
7. Plug your router back into the power source.
8. Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.
9. On your PC, try to connect again.

**In case you still cannot connect, please change DNS to Google DNS**:

1. Disconnect Hotspot Shield
2. Then, go to Start Menu >> Control Panel >> Network and Sharing Center >> Change adapter settings >> Double click in the active adapter >> Properties.
3. Double Click >> Internet Protocol Version 4
4. Select Use the following DNS server addresses and enter the Google DNS: Preferred DNS server:; Alternate DNS server:
5. Check Validate settings upon exit and Click OK to finish.
6. Launch and connect Hotspot Shield.

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