Reimbursements on Credit Cards
Depending on how you purchased your Premium subscription, refunds will either be processed by AnchorFree or by the third-party payment vendor.
To request a refund from AnchorFree, please submit a request.
We can process refunds for most payment methods, excluding charges processed through Apple or Microsoft. To ensure quick processing of your refund, please include the following information in your refund request:
The e-mail Address associated with your Premium account
The date and amount of the last charge
- The Last Four Digits of your credit card
- The Name and Expiration Date on the card
Reimbursements through PayPal
- The e-mail Address associated with your Premium account
- Your PayPal email address (if different)
- The date and amount of the last charge
Please be aware that we also offer free, personalized customer support through both live chat and email support. We're happy to help troubleshoot any issue before cancelling.