When you install Hotspot Shield for the first time, you are automatically signed in to an anonymous account. If you purchased an Elite subscription, please sign in to your Elite account or create one.
Settings > Sign in or create account > Sign in or Sign Up
Your username is normally the email address you used to create your Elite account
Your password must be 6 or more characters with at least 1 letter, 1 number, and 1 symbol (for example, !, @, #, etc...). An example of a great password is #Mb8e4r!.
If you already have an account and you forgot your password, you can reset it by clicking Forgot Password in the sign in screen or here
(To view the link from blocked countries, please connect Hotspot Shield first)