I have a Premium account so why am I seeing ads and can't select different Virtual Locations?

To get Premium features, you must be signed in to your Premium account. You can make sure you are signed in by doing the steps listed in this article

If the application displays that you are already signed in:

  1. Try upgrading to the latest version here
  2. Settings > Sign in or create account > Sign Out
  3. You will get the option to upgrade to Premium
  4. Sign in from Settings > Sign in or create account > Sign In
  5. Enter your username/password

Hotspot Shield Account page should display your account Info with account type as Premium.

If the steps above didn't solve the issue, please contact our support team by filling out this form and answer the following questions:

  1. Which Premium account were you signed into?
  2. Which Virtual Location was selected when you had trouble changing Virtual Locations?
  3. Please attach a screenshot.

 In case you have a free account, you can try a Premium account for free here.