I am Elite but it's asking me to upgrade


To get Elite features, you have to be signed in to your Elite account.

If the application displays that you are already signed in:

  1. Upgrade to the latest release here
  2. Settings > Sign in or create account > Sign Out
  3. You will get the option to upgrade to Elite
  4. Sign in from Settings > Sign in or create account > Sign In
  5. Enter your username/password

Hotspot Shield Account page should display your account Info with account type as Elite and days left.

If the steps above didn't solve the issue, please contact our support by filling out this form and answer the following questions:

  1. Were you signed in to your Elite account?
  2. Which Virtual Location was selected when you had trouble changing Virtual Locations?
  3. Attach a screenshot

 In case you have a free account, you can try an Elite account for free here.

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