NOTE: Currently Hotspot Shield is only working with the US Virtual Location for Elite users.
To stream Netflix, you need to be signed in to an active Elite account. To upgrade to Elite:
- Tap the Menu icon > Upgrade to Elite
- Select a subscription
- Follow prompts to complete your purchase
Make sure the following is TRUE:
- You are signed in to your Elite account
- You have internet connection (check if you can open any website online)
- Hotspot Shield is connected to the virtual location of your choice
- Select the Virtual Location
- Verify that you have the location’s IP address here
- Clear your browser\app’s cookies and cache (How to clear cookies and cache?)
- Connect Hotspot Shield
- Go to Netflix
If the steps above did not solve the issue and you are still unable to access Netflix content, please click "Contact Support" , attach a screenshot of the error and let us help you solve the issue.