Reinstall configuration profile on iOS 9 and above

To reinstall your Hotspot Shield VPN profile on your iOS device, please follow these steps:

  1. Tap menu at the top left corner
  2. Tap Re-install Profile
  3. Tap Allow to let Hotspot Shield add VPN configurations

NOTE: Depending on the security configuration you have set on your iOS device, you may be asked to either enter your "iOS pin security code" or to "scan your fingerprint" after tapping Allow to let Hotspot Shield add VPN configurations.

If you have any questions, please contact us by  by tapping the menu icon at the top left of the application  then tap Profile/Installation followed by Other issue, once you are there, provide us with a description of the issue and screenshot if you are getting any error or anything that may help us to determine what the issue is.