Why am I getting "VPN server didn't respond"?

This error message usually displays due to changes in some factors such as the server, country, or when the internet connection is slow or off.

If you keep seeing the error:

  1. Try to reinstall the app's profile, it should fix the issue;
    • Tap the Human_icon.pngicon at the bottom of the application, then select Settings.  Finally tap on Re-install VPN Profile. Follow the on-screen instructions to install a new profile.
  2. To start or stop the VPN connection please start it within the app.

If you're a Premium user, the steps above don't work please contact our support by filling out this form and provide a detailed description of the issue and a screenshot (if applicable).